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Family Access FAQ

1 ~\Why should I use Family Access and what is available there?

~ Family Access is a web-based tool designed to connect you, the parent, to your child's school experience. It includes Grades, Attendance, Activities, Report Cards, Fees, Registration information, Schedules, and other information. WVSD used Family Access extensively to keep parents aware of your child's progress on a daily basis.

2 ~ Does Family Access cost money or is there a fee that I have to pay and when is it available?

~ Family Access is provided free as a service of West Valley School District. It is available 24 hours a day most days. It is down 3-4 days a year for maintenance.

3 ~ Can other people see my child's personal information on Family Access?

~ Family Access is password protected. As long as you keep your password safe, it is highly unlikely that anyone else will be able to access or view your child's personal information.

4 ~ I can't get Family Access to work on my computer; what should I do?

~ Family Access is a web-based product, so it should work on your computer like any other web-based application, such as Internet Explorer or FireFox. First, you should check to make sure you have the correct Family Access web site address, or URL. You can access the Family Access web portal from the West Valley School District web site or at any of the individual schools' sites. Occasionally, the Family Access web server may be down for maintenance, but you should see a message stating that. If you login and nothing appears to happen, check the top of your screen. You may have a browser that has pop-ups turned off, and they are required to be turned on for the Family Access web site. Just find the sentence that asks you if you wish to turn on the pop-ups for this web site, and answer yes. You will then be able to login. (Families with new Google Chrome browsers have run into this problem often.)

If you are still having problems, you can email us at and a staff member will get back to you as soon as possible.

5 - When I log onto Family Access, I lose my connection after three to five minutes. Why?

- Family Access has a default security setting that will terminate your connection if your computer is idle for longer than three to five minutes. This feature is designed to protect against unauthorized access and cannot be changed.

6 ~ Are all of West Valley’s schools on Family Access?

~ Each school provides Family Access as a service to parents and guardians, but the information provided by each school will vary depending on the age of the student and the type of information available. For instance, parents of elementary school students won't have access to high school academic history, or graduation requirements information.

7 ~ I have forgotten my user name and/or lost my password, what should I do?

~ On the Family Access site, there is a “Forgot your login or password?” link which will prompt you for your email address. Your logon information will be sent to your email account. If your email account changes or you would like to change your password once logged in to Family Access, you can do so by clicking on the Account Information link in the upper right-hand corner of the program.

8 ~ With all the talk about Internet safety and security, how do I know Family Access is safe?

~ Family Access uses Secured Socket Layer (SSL) encryption as the security layer for data presented on the Web. This is the same encryption system used by sites that accept credit card numbers and other personal data that must be secure. The District's Family Access Administrator is responsible for setting security and access to student records, as determined by District procedure. Each individual, whether student, parent, or staff member, must be given a user name and password and be designated as a member of a household linked to a student in order to view Family Access information.

9~ Can I get my high school student's transcript through Family Access?

~ Unfortunately, transcripts are not available through Family Access. They may be requested, however, from the registrar at your child's secondary school.. Transcript records are retained for 100 years as per state law